Friday Fellow of the Month: Shannon Moretz
Tuesday, September 4, 2018
Shannon Moretz has never believed the people who tell her she can’t save the world.
She says that even if she can’t save them all, she can at least let them know that someone cared, and she figures that’s pretty much the same thing.
Shannon is currently the Director of Strategic Initiatives at Caswell Family Medical Center (CFMC), a Federally Qualified Community Health Center in Yanceyville, North Carolina. She has spent the past six years at CFMC leading the health center’s quality, compliance, risk management, and health informatic programs while managing the front desk, medical records, and community health worker. Under her leadership, CFMC maintained their accreditation and Primary Care Medical Home Recognition from The Joint Commission and then transitioned to a Level 3 NCQA (National Committee for Quality Assurance) Patient-Centered Medical Home (PCMH). During her time there, CFMC has consistently received annual Quality Awards from HRSA (Health Resources Services Administration) and most recently underwent a three-day HRSA site visit to be found compliant in all 93 standards – a rare feat in the health center world. This spring she presented on “The Journey to PCMH” at the NC Primary Care Conference hosted by the North Carolina Community Health Center Association (NCCHCA). In 2017 she spoke at the NCCHCA’s Clinical Conference on Quality and Chronic Disease about how to achieve good clinical outcomes when your inputs are constantly changing in a presentation entitled “Against All Odds”.
While her role at CFMC has been largely administrative in nature, Shannon still considers her primary role as that of patient advocate.
That advocacy role expanded in July of 2018 when she was chosen to serve as Project Coordinator for the Caswell Chapter of The Health Collaborative. The primary purpose of this position is to cultivate relationships, coordinate meetings and projects, research best practices and communicate with residents and community stakeholders in an effort to improve health outcomes and quality of life for Caswell residents by addressing Social Determinants of Health and inequity. The Health Collaborative is a cross-sector group of passionate individuals and organizations working together to improve the health and well-being of the Dan River Region, which includes Caswell County, NC, Danville, VA and Pittsylvania County, VA. Their goal is to make the healthy choice, the easy choice - at home, work, school and in your community, so that all community members can thrive. They have built teams of dedicated volunteers to work on the topics of active living, healthy eating access to healthcare, creating healthy spaces and leadership and capacity building. The Health Collaborative is a regional initiative supported by dedicated community partners with direct funding from Virginia Cooperative Extension – Central District, Centra, and the Danville Regional Foundation.
Shannon says she is very grateful to CFMC’s Chief Executive Officer, Billy Crumpton, whose vision and leadership have enabled CFMC to expand its work in the community. Shannon’s role has been heavily restructured to accommodate The Health Collaborative work so she now oversees health informatics systems and the community health worker program while providing key support to the quality, compliance, and risk management programs at CFMC.
A firm believer in the providence of her life’s path, Shannon says this newest part of her journey is in perfect step with her experience as a Friday Fellow as much of her current work is working with stakeholders in reconnecting to the community to have conversations about what we can create together to improve our health and well-being.
Shannon has previously served as a Project Coordinator for the BEST Initiative, which provided free tax prep and financial literacy programming; an EMT with Caswell County EMS; and Managing Editor of The Caswell Messenger, Yanceyville’s weekly community newspaper. She holds a certificate in non-profit management from Duke University’s continuing education program and has trained as an End of Life Doula. She has previously served as treasurer for the United Way of Caswell County (now Caswell Fund) and volunteered with hospice and guardian ad litem programs.
These days, Shannon is very protective of her calendar, which she still tracks in multiple colors using an old-fashioned planner. She says self-care is a new priority for her and she is being very intentional about saving plenty of time for her family.
Shannon says her marriage is proof that happily ever after really does exist. She and her husband, Jason, enjoy the simple things in life – a day spent in the kayak fishing, a night under the stars in a tent, or just puttering around the house tackling chores. She loves that he will take her to play on the swings or stand guard while she blows bubbles or picks flowers.
She has one son, Dylon who is 22 and is looking forward to gaining a daughter-in-law, OraBelle. She also has two bonus daughters, Brennan, 11 and Rylee, 8. Throw in a couple dogs, a cat, some Christmas carols, and a brightly lit tree and Shannon is pretty certain she’s found perfection, right here on earth.
Each month a new Friday Fellow from the 2017-2019 class is featured. This is the tenth feature in the series. Find previous monthly features in our news archives here.